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What, you mean there are areas where the people working at fast food places know english? That must be nice. The last time I went to Burger King my bro wanted a chocolate shake and he got a vanilla shake. The time before that he wanted a chocolate shake and got a strawberry shake (different Burger King even). You think if he ordered a strawberry shake he would finally get his chocolate shake?

This post has been edited by i90east on 25th February 2005 01:52

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Hablamos inglés! Hablamos muy good!!! =D

*ahem* Anyway, I'm the resident Dairy Queen Whore here, so I feel for the guy/gal being yelled at here. u.u Except I do the cooking, not the serving. At our store, we just put a pre-made packet (by hand no less, because we're cheapasses like that) with ketchup, salt, pepper, and napkins in the bag -- one per order of food -- and send you on your way. =) Otherwise, if you eat in, we've got a wall full of condiments you can get stuff from, and tea dispensers. So, it's pretty much your fault if you didn't ask for ranch with your fries at the drive-through and didn't get it. :-/ Although... that's never come up... o_ô

Quote (Tonepoet @ 11th February 2005 13:45)

I think it has something to do with manegment more then the actual person who's giving you the food. You have to rembember that these people are trained to do things a certain way. Fry the burgers for exactly X amount of time, say "Would you like a Coke with that?" ect ect ect. and they must do this exactly how they are told with very little room for change. That's why one Burger King is the same as the Burger King in the next town over. I bet the manegers of your particular area decided that since they give away the ketchup for free and the same ketchup costs them money, that it would be more profitable if they didn't automaticly it give away. It is not the fault of the Drive Thru operater if its manegement that's ordering it.

Not necessarily. Where I work at, we've been working here so long most of us have started to work on "feel". We know the procedures, we know the rules... we just either follow them in our own ways or we improvise. =)

We're not actually mindless drones, we just look that way because there's still three more hours on the clock and not much hope of the day looking brighter from there. Me, personally, since I cook, I tend to feel my way through things... I can tell if a burger patty's done just by looking at it, or if a fry is cold or if that chicken strip I'm looking at is finished cooking. But then again, I've been working altogether more than two and a half years here, so I've become more or less the best cook they've got in that place.

And I only say that because it's taken me this long to realize it.

Quote (Racthoh @ 11th February 2005 14:21)

Or maybe he/she had a lot on their mind, or the line was long so they wanted to pick up the pace, or they were about to go on break and it's all they were thinking about.

Actually, as far as I know, most fast-food restaraunts don't allow their employess to take breaks of any kind. Or at least, Dairy Queen doesn't. :-/

Quote (MogMaster @ 11th February 2005 15:26)

3 McMuffin salute for ya Tom .

And a Blizzard, too!

Quote (Zero_Hawk @ 11th February 2005 17:37)

I hate fast food people period, except Tom. Always trying to charge me extra so I get into a fight. Lady tried to charge me extra because I ordered a cheese burger right? But I wanted cheese only, so she's trying to charge me for extra cheese. OH HELL NO. That 30 cents isn't coming out of my pocket, i'm talking to the manager. 

And all this time I thought you loved me. :-P

Around here, you get free extra condiments and vegetables, whatever you want, but cheese is still extra. Cheeseburgers just aren't on the menu, only regular hamburgers without the cheese. But that's DQ, not Mickey D... if I'd asked for a cheesburger there and they tried to charge me for cheese, I'd be a little miffed, too. >:

Quote (Iain Peregrine @ 12th February 2005 08:50)

Instead of going through the drive through window, take a trip inside and get to know the staff. That's what I do. Now, my Wendy's people know exactly what I want the moment they see me walk through that door, and I get a nice smile and "How are you today?" If I forget something (like I normally forget to ask for my water) they automatically ask me if I'd like it. I don't eat fries, but I do have a baked potato, and they know that I like it with two sour cream packets (instead of one sour cream and one margarine). Familiarity is the best way to go, in my opinion.

We're so good, we even catch the people coming through the drive-through window.

I got Judy nailed down to the pickles.. ooo, yeahhh...

Quote (Del S @ 13th February 2005 14:01)

The scenario you depict is actually a worthy ground for complaint, and one I often complain about. You did not get the order you requested, meaning they have to give you  the right one when you complain, or you can refuse to accept the order and demand your money back as it is your right as a customer to get what you pay for. Mind you, the softly-softly approach of going up and politely saying 'this isn't what I asked for, could you replace it?' might be better...

YES. Trust me, you'll get much, much farther with a complaint if it's more of a, "'Scuse me, but I didn't get cheese on my burger..." (in a nice voice) than a "look, motherf***er, I paid for my f***ing cheese and I'm gonna f***ing get it, okay? Now put the s*** on there or I'm gonna talk to your f***ing manager!"

Someone, somewhere, is seriously saying that to a cook.

Bottom line, if you're nice to us, we will bend over backwards and go far out of our way to make things just as nice for you, and we won't even take offense to it. We'll be all like, "Oh my bad, let me fix that real quick... so sorry..." If you mouth off to us and try to act like Big Vito the Enforcer, we'll make every attempt to make your day as hellish as ours.

*****

Ummm... I think I've said too much... O.o Fast food's just pretty much my whole life (much as I hate it >.<), so I just had to step in here and dispel a myth or two and throw in my two cents.

Edit

And I'm a plain, but occasionally ketchup fry person myself. -_^

This post has been edited by Zephir on 26th February 2005 06:16

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I've been doing a lot of thinking about this subject since I've brought it up, I've decided to share my insights.

Today I had Checkers. They put ketchup in the bag without me even asking. I thought, "Wow that show of consideration is something I genuinely appreciate, way to go Checkers." I thought about this little discussion we had here and realized you were all so quick to defend poor customer service. I guess you are all a bunch of "can't do-ers".

Then I thought about ketchup as a condiment, and I said to myself, "Ya know, self? Ketchup is really America's condiment. So those people on CoN who were talking bad about it were either communists or foreigners." So if your a foreigner, I guess it's ok, you can't really help it. But if you are a communist....Shame on you!

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Hmm, I've never seen a fast food restarant mess up the order in the uk before, better organised I guess. I'm pretty sure if a particular employee kept doing it, they'd be out of a job pretty quick. Tomato ketchup is the best by the way.

Everyone keeps saying how bad fast food is for you though, so I've really been put off it... Which is a good thing.

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Quote (The Ancient @ 28th February 2005 13:05)

Today I had Checkers.  They put ketchup in the bag without me even asking.  I thought, "Wow that show of consideration is something I genuinely appreciate, way to go Checkers."  I thought about this little discussion we had here and realized you were all so quick to defend poor customer service.  I guess you are all a bunch of "can't do-ers".

Hey, I'm a Mexi-can, not a Mexi-can't!

This post has been edited by Zephir on 2nd March 2005 06:37

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~Status Report~

* Completed... Dragon's Head
* Completed... Soldiers of the Empire: Disciples (release pending)
* In Progress/Undecided... Of Love and Betrayal
* Planning/Assembly... Where it all Began

Ask anyone in the Middle East for ketchup, and they look at you funny. I had to draw a picture of a tomato on a napkin. The cook had never seen one before.

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Zephir, if I were in working the register of a fast food dump, I would most definitely not bend over backwards for stuff, and I seriously doubt the majority of the folks working such jobs would either. Gotta stay attached to reality chief. Fact is, those are the kind of jobs no one wants. Nobody sits behind a counter at McDonalds thinking they've gotta good thing going. I worked as a delivery boy for a Papa Johns and despite tips, I hated it and dealt with the costumers with that attitude. They didn't care and if they did, I didn't. I don't go to a drive through expecting a smile and I don't care about their attitude. I just want them to get the order right. Lately I've been in a situation that has had me going through my fair share of fast food drive thrus and I'm tired of it. It's forced me to come to the realization that politeness is a crutch when dealing with them. You gotta learn to say forget it. If they get my order wrong, I tell them and wait at that window till they get it right. I check the food right then and there in front of 'em before I leave, screw the people behind me, I'll never meet 'em. I actually had one guy tell me I asked for something I didn't. I told him I didn't care, make me what I want. Another time, they left tomatoes on a sandwich I clearly specified them to hold. I took the tomatoes out and left them on the window sill and left without a second thought. That's how I deal with bad costumer service.

This post has been edited by Rangers51 on 9th March 2005 12:41

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I've got some news in regards to making minimum wage or close to it regarding myself. I got a new job at a health insurance company. The pay is very well but I have to move. But that's ok. I'm very happy and I'm ready to go. I'm confortable that I have paid my customer service dues. I can be a customer myself again and treat the workers with respect, like they deserve for having to deal with us horrible people every day.

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I think most fast food is junk but DQ and some time panda express cand be good, but realy langiuge or race does not realy matter its the facct that that person just does not respect there job. plus if its like "i have to work a crappy MDs" it was your choice not anybody elses.

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Quote (fayt13 @ 28th March 2005 22:16)

but realy langiuge or race does not realy matter its the facct that that person just does not respect there job.

Yes, Because you respect their job so much correct? How can you respect your job when it's friggin McDonalds?

Quote

plus if its like "i have to work a crappy MDs" it was your choice not anybody elses.

Or, they couldn't get a job anywhere else. Nobody grows up and goes- "I WANNA WORK AT McDONALDS!"

Plus, teenagers don't get alot of choice where they want to work.

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